All Ion exchange products have a warranty of one year from the date of installation at the customer's residence. However consumables like filters and RO membrane are not covered under warranty.

In case, it is observed that the condition of water is not suitable for a product, our technicians will advise pre-treatment of the water at additional cost before installation. The service contract would get void / cancelled in-case the water condition goes beyond the specified TDS of 1300, a condition which is mentioned in the user manual as well.

For softeners of 15 litres and above, water testing from an approved laboratory is mandatory. Relaxation of the water test would be given only if the product happens to be in an area where a similar product is working satisfactorily with the same source of water supply.

Repairs will have warranty for a period of one month and no service charges will be levied if the product fails within one month of repairs so also the parts which have been replaced earlier.

Three Mandatory Service (MS) calls will be done during the contract period. And along with that all filters and membranes will be replaced during the contract period for smooth working of the product, failing which RSM is authorized to extend warranty of the product and offer discount for reconversion of ACMC.

AMC (Annual Maintenance Contract) is an extended warranty contract. Under this contract, the services will be given free of cost, but the parts will be chargeable.

ACMC (Comprehensive) is an extended warranty contract. Under this contract, the consumables will be charged at 50% after the first replacement.

ACMC Rates for installations beyond city or town municipal limits are given separately in the service policy.